Existing client support
Already a Bigfoot Networks client? Here is how to get the help you need, raise a ticket, or reach our team directly.
Client portal
Log and track support tickets, access documentation, and view your service reports.
Email support
Email support@bigfootnetworks.co.uk and a ticket is created automatically.
Phone support
Call 0191 640 4783 for urgent issues during business hours. Monday to Friday, 08:00 to 17:00.
Emergency contact
For critical out-of-hours issues, use the emergency contact details in your welcome pack.
Access the client portal
Log in to view and create support tickets, access your documentation, and review service reports.
Go to client portalResponse times
Response times apply during business hours. Monday to Friday, 08:00 to 17:00.
If you are not getting the response you need, contact your account manager directly. Their details are in your client portal and welcome documentation.
We track all tickets and response times. If we are not meeting expectations, we want to know about it.