Office

Derwent Point, Clasper Way
Swalwell, Newcastle Upon Tyne
NE16 3BE

Microsoft PartnerCyber Essentials PlusISO 27001CHAS

Managed IT.
Done properly.

Proactive support, sensible security, and a clear way of working for businesses with 10 to 250 users.

5.0
Microsoft PartnerCyber Essentials PlusISO 27001CHAS

The gap between having IT and having IT that's actually managed.

Most businesses have technology. What they don't have is someone who owns it, monitors it, maintains it, and improves it over time. That's what managed IT changes.

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Tickets🔔
MGE-2847 Microsoft 365 tenant update
Assigned to you
2h
New starter onboarding - Sarah K
Device build in progress
4h
MGE-2839 Patch Tuesday rollout
12 devices pending restart
1d
MGE-2831 Backup verification complete
All systems verified
2d
MGE-2828 Printer offline - 2nd floor
Awaiting parts
3d
MGE-2820 SharePoint permissions review
Scheduled
1w
MGE-2819 Network switch upgrade
Maintenance window set
1w
Leaver offboarding - Mark T
Account disabled
2w
ManageInfrastructureMGE-2847
◎ In Progress⏱ SLA: 4h

Microsoft 365 tenant update

Scheduled maintenance to deploy the latest Microsoft 365 security updates and configuration changes across the tenant.

# Deployment checklist
Backup current Exchange policies
Test deployment in staging
Deploy to production tenant
Verify user access and permissions
Update documentation

Impact: Brief interruption to Outlook and Teams during the maintenance window (approx. 15 minutes).

All affected users have been notified via email. Scheduled for tonight at 22:00 GMT.

👤Assigned: Joe Stone
🏢Client: Console Doctor Limited

Outcomes that matter, not a feature checklist.

This is what changes when your IT is properly managed. Fewer interruptions, tighter security, and a team that can focus on the work that matters.

One dedicated team

No more chasing freelancers or juggling vendors. One dedicated team that knows your environment, your people, and your priorities.

Proactive monitoring

24/7 monitoring and proactive maintenance means most issues are resolved before anyone in your office even notices.

Managed devices

Every laptop, desktop, and phone is patched, encrypted, and policy-compliant, whether it's in the office or on someone's kitchen table.

Predictable costs

Fixed monthly pricing with no hidden costs. No surprise invoices for things that should have been included. Predictable IT spend, every month.

Full accountability

Every ticket has an owner, a status, and an SLA. Monthly reports show you what happened, what's in progress, and what's planned next.

Continuous improvement

Quarterly business reviews, technology roadmaps, and proactive recommendations. Not just keeping the lights on. Making things better.

Manage add-ons.
Extend the service.

The core Manage service covers your day-to-day IT. These add-ons plug in when you need us to take ownership of more.

01ISP

Managed Connectivity

We procure and manage your internet circuits and own faults end to end.

02VoIP

Managed Voice

Hosted VoIP users, handsets and call flows, supported by the same team.

03Recovery

Managed Backups

Backup monitoring, test restores and recovery support, not just "it's installed".

04Network

Managed Infrastructure

Monitoring and day-to-day management of your network and core systems.

We do not wait for things to break. We monitor, maintain, and improve your systems so your team never has to think about IT.

Bigfoot Networks

Support. Monitoring. Maintenance. Sorted.

We take ownership of your IT so your team can focus on their actual jobs. Proactive monitoring, fast support, and ongoing improvements, month by month.

01

Helpdesk & Support

Fast, friendly support from real engineers. Phone, email, remote, or onsite. We pick up and we fix it.

02

Monitoring & Alerts

24/7 monitoring across your devices, servers, and network. We catch problems before you notice them.

03

Patch Management

OS and application updates tested, scheduled, and deployed so nothing breaks unexpectedly.

04

Device Management

Laptops, desktops, and mobile devices provisioned, secured, and managed from day one.

Book a call

Free 30-minute consultation. No pressure, just a conversation.