Where we work
Our team is based in the North East of England, but we support businesses across the UK. Mostly remotely, with on-site visits when genuinely needed.
Regions we serve
While our team is based in the North East, we support clients across the UK. Most of our work is delivered remotely, with on-site visits arranged when genuinely needed.
North East
Our home region
Yorkshire
Regular on-site coverage
North West
Remote and on-site
Midlands
Remote and on-site
Scotland
Remote and on-site
UK-wide
Remote support available
Remote-first support
Modern IT support does not require someone sitting in your office. The vast majority of support requests, and even complex projects, can be delivered remotely, often faster than waiting for an engineer visit.
We use secure remote access tools to provide support as if we were sitting at the user's desk. For most businesses, this means faster resolution times and lower costs.
On-site when it matters
Some work does require physical presence:
- Hardware deployment and installation
- Network infrastructure and cabling
- Office moves and setups
- Physical security assessments
- Complex troubleshooting where remote access is limited
For clients within our core service areas, on-site visits are included when genuinely necessary. For clients further afield, we discuss arrangements on a case-by-case basis or work with trusted local partners.